ORDERING:

Do I need to register to make a purchase?

You do not need to create an account to place an order with us. You will have the option to create an account when you check out. 

THE PRODUCT I NEED IS OUT-OF-STOCK. WHAT CAN I DO?

Stock shortages are unfortunate but do happen from time to time. If you are looking for a product that is out of stock on our site, please call us during business hours (8:30 am – 5:00 pm) at 305.371.5551 for availability information or possible alternatives that could be substituted. You can also inquire about an out-of-stock item by sending an email here.

I AM LOOKING FOR A PRODUCT THAT IS NOT ON YOUR WEBSITE. CAN YOU HELP?

We have a large product offering and we are not able to list all of the products we have access to on our website. If you need assistance with an inquiry for an item that is not in our online store, please call us at 305.371.5551 and ask to speak to one of our sales associates. You can also send your inquires to [email protected] to get a quotation.

I’M NOT SURE WHICH PRODUCT I NEED. CAN YOU HELP?

Absolutely! Traeger Brothers has an experienced and knowledgeable sales staff that can assist you with any questions or application specific specifications. For immediate assistance during business hours (8:30 am – 5:00 pm) please call us at 305.371.5551. You can also send your inquiry via email to [email protected].

CAN I SAVE MY ORDER FOR A LATER DATE?

If you are logged into your account, you can save items that are in your cart to purchase at a later date. Prices are subject to change. To register for an account, click the top right corner of the webpage that says “create an account.”

HOW DO I CHECK THE STATUS OF MY ORDER?

You can check the status of your order at any time by logging into your account. For immediate assistance during business hours (8:30 am – 5:00 pm) please have your order number ready and call us at 305.371.5551. You can also inquire about the status of your order by sending an email here.

WHAT HAPPENS IF MY ORDER IS INCORRECT OR DAMAGED?

If your order arrives damaged or your items are incorrect, please contact us at by phone at 305.371.5551 or email us here so we can provide a replacement or issue a refund.

DO YOU ACCEPT RETURNS?

Traeger Brothers accepts returns or exchanges for claims made within 30 days of receipt, unless specifically noted at the time of purchase. All returns require a Return Goods Authorization number in order to be processed. Returned items must be unused and in original condition. Damaged goods are not returnable. To request a Return Goods Authorization please email us here.

Shipping:

HOW ARE MY ITEMS SHIPPED?

Traeger Brothers utilizes multiple shipping services including Parcel Service and LTL Carriers. The appropriate shipping method is determined by the dimensions and weight of the items you ordered. You can specify your preferred shipping method at the time of checkout.

HOW MUCH WILL I BE BILLED FOR SHIPPING?

Shipping costs are determined based on the actual dimensions of your order and final destination. Shipping charges will be billed at the time of shipping. If you have questions regarding the amount you were billed for shipping please send an email to us here.

DO YOU DELIVER LOCALLY?

We offer local delivery for a flat rate in South Florida, Central Florida, or Houston, Texas.

HOW DO I TRACK MY ORDER?

If you registered for an account on our website, you can log in to track your order at any time. You can also track your order via the link emailed to the email address on file when your order was placed. If you need assistance tracking your order, please click here to email us and we will provide you with your tracking number.

payments:

WHAT PAYMENT METHODS DO YOU ACCEPT?

Traeger Brothers accepts all major credit cards on our website. For any questions regarding accepting payment methods please email us here.

DO YOU OFFER VOLUME DISCOUNTS?

At this time we do not offer volume discounts via our web store. For volume pricing please contact one of our sales representatives by phone at 305.371.5551 or by sending an email to [email protected].

WILL I BE CHARGED SALES TAX?

You will be charged sales tax at the applicable rate for your shipping address. If you qualify for a tax exemption, please contact us by phone 305.371.5551 or by sending an email to [email protected].